Privacy Policy

Privacy Policy
Last Updated: 1/09/2025

Northside Tile Cutting ("we", "us", or "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number
• Project details or service enquiries
• IP address, browser type, and device information
• Any other information you voluntarily provide via our website or communications

2. How We Collect Information

We collect personal information when you:

• Submit a contact form or request a quote
• Call, email, or message us directly
• Interact with our website (hosted by GoDaddy), which may use cookies and analytics tools

3. Why We Collect Your Information

We use your personal information to:

• Respond to enquiries and provide services
• Manage bookings and customer relationships
• Improve our website and service offerings
• Send updates or promotional content (only if you opt in)

We will not use or disclose your personal information for any other purpose without your consent, unless required by law.

4. Disclosure of Personal Information

We may share your information with:

• Trusted service providers (e.g., email platforms, analytics tools)
• Website hosting providers (e.g., GoDaddy)
• Legal or regulatory authorities if required

We do not sell or rent your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:

• Secure website hosting
• Restricted access to customer data
• Regular system updates and monitoring

However, no method of transmission over the internet is 100% secure.

6. Cookies and Website Analytics

Our website may use cookies to enhance your experience and collect anonymous usage data. You can disable cookies in your browser settings. We may also use analytics tools to understand site traffic and improve performance.

7. Access, Correction & Complaints

You have the right to:

• Request access to your personal information
• Ask for corrections if your information is inaccurate
• Make a complaint if you believe your privacy has been breached

To exercise these rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact:

Northside Tile Cutting
📍 Kippa-ring, QLD
📧 tilenorthside@gmail.com
📞 0432 012 420